Patient Engagement Specialist
Shields Health Solutions(19 days ago)
About this role
The Patient Engagement Specialist will provide service for inbound pharmacy phone calls and assist patients through the refill process. This role includes responding to patient inquiries regarding prescription drug coverage and fulfilling pharmacy needs, while acting as a liaison between patients, pharmacies, and clinical providers.
Required Skills
- Patient Engagement
- Pharmacy Technician
- Customer Assistance
- Communication
- Data Entry
Qualifications
- High School Diploma
- Pharmacy Technician Certification
About Shields Health Solutions
shields.comShields Health is a family‑owned provider of diagnostic imaging and outpatient surgery with the largest network of medical imaging and treatment facilities in New England, operating more than 50 ACR‑accredited locations across New Hampshire, Maine, and Massachusetts. They offer MRI (including high‑field open‑bore, MR arthrogram, and breast MRI), PET/CT, and outpatient surgery services with an emphasis on patient comfort, advanced technology, and affordability. Shields also runs Shields ProCare, an imaging equipment maintenance and service business supporting its clinical operations. The company prioritizes provider expertise and an improved patient experience through cutting‑edge equipment and convenient access.
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