dunnhumby is the global leader in Customer Data Science, partnering with the world’s most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

We’re looking for a Category Management – Client Lead

We are seeking a highly capable professional to strengthen our client’s category management capability and ensure teams are equipped to use customer data‑driven tools with confidence and precision. We are looking for someone who can lift capability, champion our tools and frameworks, and provide the guidance and support teams need to embed best‑practice category management. You will be the go‑to expert for data tools and the frameworks that underpin effective category decision‑making, acting as a trusted advisor, technical expert, and capability builder who helps teams make stronger, customer data‑driven decisions.

Core Responsibilities:

Serve as the primary expert for dh tools, Power BI dashboards, and category management frameworks across the client.
Support teams to adopt and use tools effectively, ensuring both technical proficiency and confidence
Provide day‑to‑day guidance, issue resolution, and practical support to client teams
Embed key category management frameworks into business processes and decision‑making
Translate customer insights into clear, compelling stories with key outtakes, recommendations, and actions that drive positive category outcomes
Deliver structured training, coaching, and guidance to uplift capability across functions
Contribute to major initiatives and projects
Oversee user setup, troubleshooting, communications, and usage reporting to ensure smooth day‑to‑day operations

Who you are and what you bring

Experience in Category Management approaches in retail and/or manufacturer contexts
Experience with retail/FMCG industry
3 to 5 years of experience working in a Customer Insight based role including data analysis and recommendation development
A strong relationship builder who connects easily with stakeholders at all levels.
Confident working with data, tools, and analytical frameworks, and able to translate complexity into clear, practical guidance.
Adept at distilling customer insights into meaningful narratives that highlight key opportunities and guide category actions
Organised and proactive, with the ability to manage multiple priorities effectively.
Comfortable working in a dynamic environment where no two days are the same.
Equipped with strong analytical capability and a solutions‑focused mindset.
An excellent communicator with the ability to influence, coach, and support diverse teams.
Passionate about enabling others, driving adoption, and lifting organisational capability.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Client Management Specialist

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