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Client Operations Associate at Copper.co - ApplyBlast

Client Operations Associate

Copper.co

4 months ago

New York, NY

Hybrid

Full Time

Junior

0 applicants

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About this role

A Client Operations Associate at Copper serves the frontline for institutional digital asset clients, managing technical support and operational excellence within a dynamic global environment. This role involves troubleshooting complex issues, collaborating with cross-functional teams to resolve inquiries, and acting as a key point of contact for client success. Working within a 24/7 shift model, the associate ensures seamless service delivery while providing expert guidance on cryptocurrency infrastructure and market developments.

Responsibilities

Provide technical support to institutional clients for digital asset inquiries
Troubleshoot operational issues within custody and trading systems
Collaborate with product and engineering teams to resolve client queries
Gather client feedback to inform product development initiatives
Manage incoming client expectations under tight operational time pressures

Skills

Qualifications

FINRA Series 99 Certification

About Copper.co

copper.co

Headquarters

London, England, United Kingdom

Company Size

201-500 employees

Founded

2018

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Copper builds institutional-grade infrastructure for digital assets, offering institutional custody, prime services, and collateral management. Its platform uses MPC custody and trading solutions — including Clearloop, an off‑exchange settlement service that lets clients trade on centralized venues without moving assets — to reduce counterparty risk and boost capital efficiency. Copper serves institutional clients (asset managers, exchanges, brokers) with APIs and integrations that give firms operational control, compliance support, and secure access to liquidity.