Client Relations Manager
Cengage Group(5 months ago)
About this role
The Client Operations Manager at Cengage Group is responsible for managing and delivering talent pipeline services to corporate clients, overseeing onboarding processes, and ensuring successful service delivery throughout the contract lifecycle. This role involves guiding clients, analyzing processes for improvements, and leading an operations team to meet business targets, all while maintaining a strong focus on client satisfaction and operational excellence.
Required Skills
- Client Relations
- Talent Acquisition
- Operational Improvement
- Process Development
- Customer Service
Qualifications
- BA/BS or Equivalent Work Experience
About Cengage Group
cengagegroup.comWe are a global education technology company serving millions. Provides quality digital products and services to equip students with skills needed to be job ready.
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