Call Center Operations Analyst (Customer Support)
Cengage Group(3 days ago)
About this role
The Call Center Operations Analyst at Cengage Group is responsible for analyzing customer support data, identifying process improvements, and supporting quality coaching to enhance the customer service experience. The role involves collaboration with support teams to drive operational excellence and strategic initiatives.
Required Skills
- analytics
- Customer Support
- PowerBI
- Salesforce
- Quality Assurance
- Call Center
- Process Improvement
- Data Analysis
- Performance Management
- Queue Optimization
About Cengage Group
cengagegroup.comWe are a global education technology company serving millions. Provides quality digital products and services to equip students with skills needed to be job ready.
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