Call Center Operations Analyst (Customer Support)
Cengage Group
About this role
The Call Center Operations Analyst at Cengage Group is responsible for analyzing customer support data, identifying process improvements, and supporting quality coaching to enhance the customer service experience. The role involves collaboration with support teams to drive operational excellence and strategic initiatives.
Skills
About Cengage Group
cengagegroup.comWe are a global education technology company serving millions. Provides quality digital products and services to equip students with skills needed to be job ready.
Recent company news
EdTech Innovation HubCengage Group partners with AWS to deliver scalable AI solutions capable of personalizing instruction at scale
Nov 5, 2025
Boston.comEducation technology company to close Boston headquarters, embrace fully remote workplace
Nov 5, 2025
Pulse 2.0Cengage Group: Interview With Chief Digital Officer Darren Person About The Education Technology Company
Dec 11, 2025
Bloomberg.comKKR-Backed Cengage Is Said to Weigh $500 Million IPO This Year
1 month ago
Yahoo FinanceCengage Group Unites Leading K–12 Brands Under Cengage School
Dec 16, 2025
About Cengage Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Cengage Group.
Salary
$58k – $76k
per year