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Client Relationship Manager at Gusto, Inc. - ApplyBlast

Client Relationship Manager

Gusto, Inc.

2 months ago

1.2 on Glassdoor

Denver, Colorado, United States

Hybrid

Full Time

Manager

1 applicant

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About this role

The Client Relationship Manager at Gusto will serve as the primary point of contact for B2B/SMB customers, handling inbound Tier 2 inquiries, proactive outreach, and cross‑functional collaboration to ensure seamless, high‑quality service. The role focuses on driving retention, translating customer feedback into product improvements, and leveraging data and AI tools to enhance the customer experience.

Responsibilities

Act as primary point of contact for B2B customers
Drive customer retention through proactive outreach
Collaborate cross‑functionally to resolve issues and inform product improvements

Skills

About Gusto, Inc.

gusto.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2011

View Profile

Gusto is a cloud-based people platform that helps small and midsize businesses run payroll, manage benefits, and handle HR and compliance. Its product suite includes automated payroll and tax filing, contractor payments, employee onboarding and time tracking, plus benefits administration (health insurance, 401(k), etc.) and self-service tools for employees. Companies choose Gusto for its integrated, user-friendly experience, compliance automation, and broad integrations with accounting and productivity tools. Founded as ZenPayroll and later rebranded to Gusto, the company focuses on simplifying people operations for growing businesses.