Harvard Business Review

Client Requests Specialist

Harvard Business Review(1 month ago)

HybridPart TimeMedior$54,750 - $78,073 (estimated)Client Services
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About this role

The Client Requests Specialist at Harvard Business Publishing manages inbound client requests and questionnaires throughout onboarding and the client relationship, ensuring responses are accurate and compliant. The role coordinates cross-functional inputs from subject matter experts, maintains the central repository of standardized responses and FAQs, and enforces governance and approval processes for privacy, security, and regulatory communications.

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Required Skills

  • Intake Triage
  • SLA Management
  • Compliance
  • Information Security
  • Knowledge Management
  • Stakeholder Communication
  • Reporting
  • Jira
  • Guru
  • SharePoint

+1 more

Qualifications

  • B.E/B.Tech/B.Sc. in Computer Science/IT/Information Security/Data Privacy/Compliance
  • M.Tech/M.E/M.Sc. in Computer Science/IT/Information Security/Data Privacy/Compliance
Harvard Business Review

About Harvard Business Review

hbr.org

Find new ideas and classic advice on strategy, innovation and leadership, for global leaders from the world's best business and management experts.

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