ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Client Service Reprentative at Cisive - ApplyBlast

Client Service Reprentative

Cisive

5 months ago

2.9 on Glassdoor

Philippines

Hybrid

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

A Client Service Representative at Cisive acts as the primary point of contact, handling inquiries and account workflows for the background screening and identity verification platform. The role involves managing inbound and outbound communications to ensure clients and candidates receive timely, high-quality service while adhering to Service Level Agreements. Support is delivered collaboratively to internal teams to resolve complex client requests.

Responsibilities

Handle inbound calls, emails, and chats in a service queue environment
Process routine client and candidate inquiries following established procedures
Ensure client orders are delivered on time and meet service levels
Escalate issues to appropriate internal resources for resolution
Partner with internal teams to solve complex client requests

Skills

Qualifications

5 years customer service experienceBackground screening experience preferred2-year or 4-year degree preferredAt least 2 years in collegeSelf-motivated and proactive

About Cisive

cisive.com

Headquarters

Easton, Maryland, United States

Company Size

1001-5000 employees

Founded

1977

View Profile

Cisive is a single, trusted platform for your entire talent journey | Integrate and harmonize all of your talent processes across a core set of tools & services to help you overachieve your talent & business goals. Employee background checks, license monitoring, and drug screening services. Enhance your hiring process with our accurate, efficient, and comprehensive solutions tailored for healthcare, transportation, and more. Join our mission to create safer workplaces today.