Bilingual Customer Service Representative (EN/SP) - Mortgage Servicing
Sutherland
About this role
This role involves supporting customers with their mortgage-related inquiries such as payments, account status, and delinquency resolution. The job requires handling inbound and outbound calls, providing solutions, and managing escalations, all while utilizing scripting and following procedures. Bilingual proficiency in Spanish and English is necessary, along with customer service experience.
Skills
Qualifications
About Sutherland
sutherlandglobal.comSutherland is a global digital transformation and business process services company that helps enterprises modernize operations and customer experience. It leverages AI, analytics, cloud, automation and digital engineering to design and run customer-facing and back‑office processes. Combining technology platforms, consulting and managed services, Sutherland delivers industry-specific solutions that drive efficiency, innovation and measurable business outcomes for large organizations worldwide.
About Sutherland
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$32k – $35k
per year
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