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Client Services Manager, Retail Payment at FIS - ApplyBlast

Client Services Manager, Retail Payment

FIS

21 days ago

3.5 on Glassdoor

Sydney, New South Wales, Australia

Hybrid

Full Time

Manager

0 applicants

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About this role

The Client Services Manager, Retail Payment will serve as the primary liaison for enterprise clients, managing service delivery, resolving escalations, and ensuring high client satisfaction within the Retail Payments domain. This role involves collaborating with cross-functional teams to align service strategies with client objectives, monitoring SLA performance, and providing technical support for Issuing & Acquiring systems. The position operates in a hybrid environment in Sydney, reporting to the Client Relationship Delivery Manager.

Responsibilities

Serve as primary liaison for enterprise clients to ensure needs are met and foster partnerships
Lead end-to-end service delivery process ensuring compliance with SLAs and client expectations
Troubleshoot payment issues and collaborate with technical teams to resolve escalations