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Client Services Representative at Hibu - ApplyBlast

Client Services Representative

Hibu

3 months ago

1.2 on Glassdoor

Cedar Rapids, Iowa, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

A Client Services Representative at Hibu resolves billing and claims issues for clients and sales teams, ensuring accurate account information and processing payments. The role involves handling incoming calls, investigating concerns, initiating refunds, and maintaining high service levels while balancing client satisfaction with company revenue goals.

Responsibilities

Handle incoming calls regarding billing, claims, and general inquiries
Process credit card and ACH payments for clients and sales
Investigate claim concerns and research billing issues thoroughly
Initiate refund requests for overpayments or misapplied funds
Maintain accurate client account information and update records

Skills

About Hibu

hibu.com

Headquarters

Cedar Rapids, Iowa, United States

Company Size

1001-5000 employees

Founded

1983

View Profile

Hibu is a digital marketing and advertising company that helps small and medium-sized local businesses attract customers online. They offer website design and hosting, search engine optimization, local listings management, paid search and social advertising, reputation and social media services, and analytics-driven campaign management. Hibu combines creative services, technology platforms, and hands-on account management to deliver lead-generation and ROI-focused marketing across search, social, display, and mobile channels. Their focus is on simplifying digital marketing for local businesses with integrated reporting and managed services.