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Client Services Representative at HealthOne Alliance - ApplyBlast

Client Services Representative

HealthOne Alliance

3 months ago

3.7 on Glassdoor

Dalton, Georgia, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Client Services Representative at HealthOne addresses inquiries and concerns regarding enrollment, eligibility, claims, and benefit interpretation for members, brokers, and providers. This role involves managing phone calls and communications, processing requests according to policy, and escalating issues as necessary while maintaining compliance with HIPAA regulations.

Responsibilities

Receive and route client inquiries regarding enrollment and benefits
Process client requests according to established department policies
Provide timely feedback to clients via phone, email, or mail
Escalate complex issues to appropriate departments as needed
Maintain compliance with HIPAA regulations and professional conduct

Skills

About HealthOne Alliance

healthonellc.com

Headquarters

Dalton, Georgia, United States

Company Size

51-200 employees

View Profile

HealthOne Alliance is a community-focused healthcare organization owned and governed by local health care providers. The company works directly with industry to support managed group health benefit plans and network needs. HealthOne's mission is to return healthcare decision-making to the community, keeping physicians and patients in control of their medical care.