Client Services Specialist

The Client Services Specialist serves as the primary point of contact for clients across the United Kingdom and Europe, managing enquiries from initial contact through to resolution via phone, email, and chat. This role focuses on delivering fast, accurate, and helpful support for DNA test kits, orders, results, and accounts while ensuring compliance with data protection regulations. The specialist collaborates with global teams to track samples, resolve issues, and contribute to continuous process improvements within a high-performing biotechnology environment.