Client Success Director
sermo
About this role
Sermo is seeking a Client Success Director with a strong digital and pharmaceutical background to manage post-sale relationships with Tier 1 and 2 clients. The role involves enhancing client satisfaction, driving revenue growth, and collaborating across various teams to support innovative healthcare solutions. The position offers opportunities to impact global healthcare and work in a fast-paced, dynamic environment.
Skills
About sermo
sermo.comSermo is a physician-only social network that connects more than 1,000,000 triple-verified doctors worldwide to share clinical cases, news, and real-world medical insights. The platform hosts specialty communities (including dedicated spaces for APPs and pharmacists), offers thousands of patient case discussions, and maintains a global drug‑ratings database with over 1.2 million ratings. Sermo also provides paid medical surveys and market-research opportunities, emphasizing privacy, credibility, and peer-to-peer collaboration to help clinicians stay current and improve patient care.
About sermo
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$55k – $350k
per year