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Client Support Analyst at Numerix - ApplyBlast

Client Support Analyst

Numerix

1 month ago

3.9 on Glassdoor

Taipei, Taiwan, Taiwan

Hybrid

Full Time

Junior

0 applicants

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About this role

Numerix is seeking a customer-focused Client Support Analyst in the APAC region to serve as the first point of contact for global clients, managing inbound support requests and resolving common issues. The role ensures a high-quality client experience through timely communication and collaboration with internal teams across EMEA, Americas, and APAC. The ideal candidate will demonstrate strong problem-solving skills and business fluency in Japanese and English.

Responsibilities

Manage inbound client support requests and resolve common issues
Triage and escalate complex cases to Tier 2 or Engineering teams
Maintain case documentation and contribute to internal knowledge base

Skills

About Numerix

numerix.com

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

1996

View Profile

Numerix is a capital-markets technology company that provides quantitative analytics, pricing and risk-management solutions for trading desks and risk teams. Its platform delivers real-time intelligence and cross-asset analytics used by banks, broker-dealers, hedge funds and asset managers to value complex derivatives, model exposures and inform trading decisions. Numerix combines advanced mathematical models with scalable deployment options and transparent analytics to support front-office, middle-office and regulatory workflows. Financial institutions rely on Numerix for accuracy, innovation and comprehensive tools to turn market uncertainty into actionable opportunity.