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Client Support Rep at Fiserv - ApplyBlast

Client Support Rep

Fiserv

3 months ago

3.0 on Glassdoor

King of Prussia, Pennsylvania

Onsite

Full Time

Junior

0 applicants

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About this role

The Client Support Representative ensures operational continuity for TSYS-acquired merchants in Fiserv's Propelr portfolio by managing onboarding, account maintenance, and post-acquisition support. Acting as a dedicated point of contact, the role involves troubleshooting processing issues, coordinating with internal teams like Risk and Technical Support, and documenting interactions within internal systems to meet service level agreements. This position is critical for delivering a seamless merchant experience during portfolio transitions and protecting the partner relationship.

Responsibilities

Serve as the primary point of contact for TSYS-acquired merchants
Support merchant onboarding, account maintenance, and service inquiries via phone and email
Troubleshoot and resolve issues related to payment processing and funding
Coordinate with internal teams including Operations, Risk, and Technical Support
Track and document all merchant interactions accurately within internal systems

Skills

About Fiserv

fiserv.com

Headquarters

Milwaukee, Wisconsin, United States

Company Size

10001+ employees

Founded

1984

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Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.