Client Support Specialist

Vacasa(1 month ago)

RemoteFull TimeJunior$34,435 - $46,842 (estimated)Client Support

About this role

The Client Support Specialist is the first point of contact for franchisees, handling inquiries related to orders and serving as a liaison between franchisees and suppliers. This role reports to the Client Support Lead and supports the company’s vacation rental operations by ensuring franchisee needs are addressed promptly. The position is remote within Chile and contributes to a collaborative, customer-focused culture. Candidates must submit an English resume/CV and may be subject to background and OFAC checks.

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Required Skills

Order Tracking
Issue Resolution
Product Availability
Supplier Liaison
Gorgias
Shopify
Email Support
Communication
Problem Solving
Bilingual English Spanish

+2 more

Qualifications

College Education Preferred
Valid Driver's License (conditional)
Background Check
OFAC Screening

About Vacasa

vacasa.com

Vacasa is a technology-driven vacation rental company that operates a booking marketplace and provides professional property management and real estate services across the U.S., Canada, and other markets. For travelers it offers a curated inventory of professionally managed homes with standards for cleanliness, guest support, and mobile apps for booking and stay management. For homeowners Vacasa handles end-to-end property management — marketing, dynamic pricing, maintenance, cleaning, and 24/7 guest services — and also supports vacation-rental real estate transactions. The company combines local operations with centralized tech to maximize owner revenue and simplify the booking and stay experience for guests.