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Client Support Tier 2 - Sr Associate III at Fiserv - ApplyBlast

Client Support Tier 2 - Sr Associate III

Fiserv

4 months ago

3.0 on Glassdoor

Maryland

Onsite

Full Time

Senior

0 applicants

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About this role

As a Client Support Tier 2 Senior Associate, this role serves as a primary contact for small and medium-sized business merchants to resolve issues and drive retention. The position involves managing client portfolios, providing L2 support for moderate to complex inquiries, and creating customized business reviews to demonstrate financial performance.

Responsibilities

Manage portfolios of small to mid-tier business accounts
Resolve moderate to complex client inquiries
Educate clients on products and self-service tools
Monitor account health and review portfolio performance
Create customized business reviews to illustrate financial performance

Skills

Qualifications

High School DiplomaGED

About Fiserv

fiserv.com

Headquarters

Milwaukee, Wisconsin, United States

Company Size

10001+ employees

Founded

1984

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Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.