ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Client Tech Support Engineer at Fiserv - ApplyBlast

Client Tech Support Engineer

Fiserv

2 months ago

3.0 on Glassdoor

Alpharetta, Georgia, United States

Onsite

Full Time

Medior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Client Tech Support Engineer on the Merchant Support team serves as the first point of contact for merchants, handling intake, triage, and incident management of support requests submitted through Client 360. The role focuses on validating inquiries, classifying issues, creating and routing ServiceNow incidents, and maintaining communication with merchants to ensure timely resolution and a positive experience.

Responsibilities

Receive and acknowledge merchant inquiries submitted through Client 360
Create and manage incident records in ServiceNow with complete documentation
Escalate major incidents and coordinate handoffs to L2 support and Incident Response teams

Skills

Qualifications

Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business

About Fiserv

fiserv.com

Headquarters

Milwaukee, Wisconsin, United States

Company Size

10001+ employees

Founded

1984

View Profile

Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.