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Client Tech Support Specialist at ESW - ApplyBlast

Client Tech Support Specialist

ESW

21 days ago

3.4 on Glassdoor

Dublin, County Dublin, Ireland

Hybrid

Full Time

Medior

0 applicants

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About this role

The Client Tech Support Specialist delivers high-quality operational support to retailers by managing complex support cases and coordinating issue resolution across multiple teams. The role serves as a key operational contact for retailer support activities, providing expertise across platform, payments, logistics, checkout, and integration-related issues. This position ensures service commitments are met while contributing to process improvements and operational excellence.

Responsibilities

Manage end-to-end lifecycle of complex retailer support cases and escalations
Monitor support cases against SLAs and coordinate cross-functional issue resolution
Prepare operational reports and trend analysis to identify root causes and improve processes

Skills

About ESW

esw.com

Headquarters

Wedel, Schleswig-Holstein, Germany

Company Size

1-10 employees

View Profile

ESW is a global e-commerce company that helps brands and retailers sell directly to international consumers. Its platform provides cross-border capabilities such as localized checkout, payments, duties and taxes calculation, shipping, returns, and compliance support.