Clinical Outcomes Associate
Cook Children(1 month ago)
About this role
The Clinical Outcomes Associate conducts telephonic outreach to Cook Children’s Health Plan members to perform needs assessments, schedule appointments, and close care gaps. The role serves as the initial point of contact for new members and provides education and guidance to improve members’ healthcare experience. The position focuses on building trust and facilitating access to appropriate care within the plan’s service region.
Required Skills
- Phone Communication
- Customer Service
- Data Entry
- Microsoft Office
- Multitasking
- Bilingual Spanish
- Organization
- Time Management
- Independent Work
Qualifications
- High School Diploma
About Cook Children
cookchildrens.orgWhether it's parenting issues or treating the most complex pediatric medical conditions, Cook Children's is here, helping families navigate childhood every step of the way.
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