Clinical Service Desk Supervisor

The Clinical Service Desk Supervisor manages, mentors, and develops a team of first and second-level clinical support Service Desk agents and team leads, serving as the main point of contact for IT support needs. This role ensures operations align with established procedures, monitors desk performance, and collaborates with leadership on workforce planning and team direction. The position requires embodying company values while driving efficiency, quality benchmarks, and customer satisfaction across the service desk.