Clinical Support Expert, Fixed (French)
Dandy(1 month ago)
About this role
The Clinical Support Expert (French) at Dandy is responsible for delivering high-level technical expertise and customer service to dental professionals, addressing complex clinical inquiries and escalated case issues through various communication channels. This role involves serving as a subject matter expert, conducting quality assurance reviews, training new hires, and leading cross-functional projects to enhance clinical processes. The position requires a background in digital dental design and proficiency in managing high-stakes clinical support scenarios while ensuring adherence to quality standards and service level agreements.
Required Skills
- Dental Design Experience
- Bilingual English/French
- Clinical Inquiry Resolution
- Escalation Management
- Customer Service
- Clinical Guidance
- Quality Assurance
- Training Leadership
- Subject Matter Expertise
- Clinical Process Improvement
+10 more
Qualifications
- 8+ years of experience in a high-volume lab setting
- 5+ years of experience in 3Shape CAD/CAM digital design in fixed restorations
- Dental Design Experience
- Bilingual in English and Canadian French
About Dandy
meetdandy.comDandy is a fully digital dental laboratory that streamlines the dental practice experience by integrating cutting-edge technology to improve patient care. The company offers a comprehensive range of services, including free intraoral scanners, advanced manufacturing for dental restorations, and real-time clinical support, enabling dentists to efficiently manage their lab work from scan to delivery. With features like rapid turnaround times and innovative products such as 2-appointment dentures and implosion solutions, Dandy empowers practices of all sizes to enhance operational efficiency and patient outcomes.