Clinical Support Expert, Fixed (UK)

Dandy(2 months ago)

RemoteFull TimeSenior$130,126 - $175,108 (estimated)Commercial

About this role

The Clinical Support Expert at Dandy in the UK is responsible for providing high-level clinical support and technical expertise to dental professionals, ensuring the resolution of complex clinical inquiries and driving quality improvements. This role involves managing escalated support tickets, performing quality assurance reviews, training new hires as a subject matter expert, and acting as a liaison between clinicians and the lab. The position requires extensive experience in digital dental labs and strong communication skills for engaging with doctors across various platforms.

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Required Skills

Clinical Support
Technical Expertise
Customer Service
Complex Case Resolution
Quality Assurance
Training Leadership
Subject Matter Expert
Process Improvement
Knowledge Base Management
Communication Skills

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About Dandy

meetdandy.com

Dandy is a fully digital dental laboratory that streamlines the dental practice experience by integrating cutting-edge technology to improve patient care. The company offers a comprehensive range of services, including free intraoral scanners, advanced manufacturing for dental restorations, and real-time clinical support, enabling dentists to efficiently manage their lab work from scan to delivery. With features like rapid turnaround times and innovative products such as 2-appointment dentures and implosion solutions, Dandy empowers practices of all sizes to enhance operational efficiency and patient outcomes.