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Cluster Customer Service Manager at DS Smith - ApplyBlast

Cluster Customer Service Manager

DS Smith

4 months ago

3.5 on Glassdoor

Budapest, Hungary

Hybrid

Full Time

Senior

0 applicants

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About this role

A Cluster Customer Service Manager leads customer service operations across multiple sites in Hungary, ensuring excellent customer experience and driving operational efficiency. The role involves collaborating with Sales, Operations, Quality, and Finance to optimize service delivery, inventory strategies, and compliant invoicing processes. This position focuses on monitoring performance KPIs, managing management systems for compliance, and improving overall operational performance.

Responsibilities

Lead and develop customer service teams across multiple sites
Monitor and improve customer service processes and performance KPIs
Oversee order management processes to support production efficiency
Ensure accurate invoicing and support internal and external financial audits
Act as process owner for management systems and ensure compliance

Skills

Qualifications

University degree in a relevant fieldProven leadership experience in customer service or sales

About DS Smith

dssmith.com

Headquarters

London, England, United Kingdom

Company Size

10001+ employees

Founded

1940

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DS Smith is an international packaging company, offering sustainable, plastic-free packaging, integrated recycling services, and sustainable paper products.