Coaching and Quality Team Leader
Shell Energy Operations Pty Ltd(1 month ago)
About this role
HUB24 Limited is an ASX-listed wealth technology company providing integrated platform, technology and data solutions. The Coaching & Quality Team Leader is a contact-centre leadership role focused on driving service excellence through oversight of coaching and quality functions. The role supports frontline capability development and continuous improvement to enhance customer experience and operational outcomes.
Required Skills
- Quality Assurance
- Coaching
- Onboarding
- Training
- Reporting
- Analytics
- Leadership
- Communication
- Continuous Improvement
- AI Integration
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