Quality and Coaching Lead
AMS(4 days ago)
About this role
The role of Quality and Coaching Lead involves overseeing the quality of customer service interactions in a contact centre, providing coaching, conducting audits, and supporting continuous improvement initiatives to enhance customer experience and compliance.
Required Skills
- Genesys AI
- QA Tools
- CRM Systems
- Coaching
- Quality Assurance
- Customer Experience
- Call Monitoring
- Root Cause Analysis
- Soft Skills
- Process Improvement
About AMS
sharepoint.comMicrosoft SharePoint is a web-based collaboration and content management platform in the Microsoft 365 suite that helps teams create intranet and team sites, manage documents, and share information securely. It supports customizable workflows, content organization, and automation (via Power Platform integrations) to streamline business processes. SharePoint integrates tightly with Office apps and Microsoft 365 services and includes enterprise-grade security, compliance, and governance controls for managing access and data protection. Organizations use it for document management, knowledge portals, and building collaborative sites across departments and projects.
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