CRH
The CoE Contact Center Specialist, Shared Services role focuses on improving contact center performance and efficiency by analyzing customer interactions, agent performance, and operational metrics. The specialist leverages these insights to develop actionable recommendations that align with strategic goals, enhance operational effectiveness, and drive customer satisfaction. This hybrid position requires handling customer inquiries, resolving issues, and contributing to finance process standardization and cross-functional projects.
CRH is a leading global building materials company headquartered in Ireland, employing around 80,000 people across roughly 4,000 locations in 28 countries. It manufactures and supplies aggregates, cement, asphalt, ready-mix concrete and a wide range of value‑added building products and services for construction and infrastructure markets. CRH serves contractors, developers and distributors through integrated manufacturing, distribution and building‑products businesses and operates as a major publicly listed building‑materials group.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for CRH.