VP Customer Care & Contact Center Shared Services
Horace Mann
About this role
The Vice President, Customer Care & Contact Center Shared Services is responsible for leading customer servicing operations and overseeing shared functions like Quality Assurance, Workforce Management, and Contact Center Technology. They focus on operational excellence, enterprise transformation, and delivering exceptional customer experiences, building a modern, insights-driven contact center.
Skills
Qualifications
About Horace Mann
horacemann.comHorace Mann is an insurance and financial services company focused on serving educators, public service and municipal employees. It provides auto, home, renters, supplemental and life insurance as well as retirement annuities and related retirement planning solutions tailored to the educator community. The company emphasizes educator-specific products and guidance to help teachers and school employees protect assets and prepare for retirement.
Recent company news
Naître et grandirWhat insider trading reveals about Horace Mann Educators Corporation stock - Forecast Cut & Advanced Technical Signal Analysis
4 days ago
Capitol City NowHorace Mann increases quarterly shareholder dividend
1 week ago
Business WireHorace Mann increases quarterly shareholder dividend
1 week ago
SahmA Look At Horace Mann Educators (HMN) Valuation As The New Horace Mann Club Expands Educator Support
2 weeks ago
TradingViewHORACE MANN EDUCATORS CORP /DE/ SEC 10-K Report
2 weeks ago
About Horace Mann
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Horace Mann.
Salary
$150k – $210k
per year
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