Collections Advisor B2B

A Collections Advisor at Globalpayers manages customer accounts with outstanding balances, recovering arrears through telephone and written communication while reinstating Direct Debits. The role involves serving as the first point of contact for customers in arrears, negotiating repayment arrangements, and ensuring compliance with regulatory guidelines like FCA and ICO. Advisors must maintain accurate customer records and meet individual and team performance targets in a fast-paced, regulated environment.