Senior Collections Executive
Marshmallow(1 month ago)
About this role
The Senior Collections Executive at Marshmallow is responsible for managing and recovering outstanding balances from customers in a fair and compliant manner. This role involves guiding customers in financial arrears towards sustainable repayment solutions while maintaining a positive experience, addressing queries across various channels, and collaborating with internal teams to resolve issues. Additionally, the Senior Collections Executive will exercise judgment in navigating complex interactions, support vulnerable customers, and contribute to process improvements within the collections team.
Required Skills
- Customer Queries
- Customer Engagement
- Debt Negotiation
- Conflict Resolution
- Task Prioritization
- Policy Cancellations
- Chargeback Management
- Team Collaboration
- Customer Support
- Process Improvement
+11 more
About Marshmallow
www.marshmallow.coMarshmallow is an innovative car insurance provider in the UK, specializing in coverage for newcomers. The company offers competitive rates based on comprehensive driving history, regardless of where the experience was gained, aiming to provide fair and affordable insurance solutions. Marshmallow also emphasizes a seamless user experience with flexible payment options and a user-friendly app for managing policies. Their mission is to ensure that all drivers, regardless of their background, have access to financial protection as they transition to life in the UK.