Collections Agent - Chatham
Lendable(2 months ago)
About this role
A Collections Agent at Lendable is responsible for assisting customers facing financial difficulties and ensuring they can meet their contractual payments. The role involves engaging directly with customers through various communication channels, adhering to quality standards, and offering tailored solutions while identifying opportunities for process improvements. Additionally, the Collections Agent must support vulnerable customers by providing appropriate resources and ensuring compliance with relevant policies.
Required Skills
- Customer Interaction
- Quality Monitoring
- Process Adherence
- Policy Improvement
- Product Enhancement
- Complaint Resolution
- Vulnerable Customer Support
- Communication Skills
- Organizational Skills
- Prioritization Skills
+5 more
About Lendable
www.lendable.co.ukLendable is a UK-based financial services company specializing in personal loans with personalized rates and a focus on speed and transparency. They offer instant decisions and same-day funds, allowing customers to see their rates before applying without impacting their credit scores. Lendable is authorized and regulated by the Financial Conduct Authority (FCA) and has garnered a reputation for their fast, friendly, and secure service, with over 80,000 reviews on Trustpilot. The company prioritizes responsible lending and customer support, available seven days a week.