Collections Associate

Zip Co Limited(1 day ago)

HybridFull TimeJunior$54,525 - $73,211 (estimated)Collections

About this role

A Collections Associate at Zip Co works within the Collections team to support customers through the repayment process and represent the company in arrears situations. The role is customer-focused and values-driven, emphasizing empathy, resilience and clear communication. It is based in Takapuna with a hybrid work arrangement.

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Required Skills

Customer Service
Collections
Negotiation
Communication
Problem Solving
Risk Management
Time Management
Analytical Skills
Adaptability
Empathy

About Zip Co Limited

zip.co

Zip is a digital financial services company that provides buy-now-pay-later and consumer credit products, letting customers split purchases into manageable repayments both online and in‑store. Its product suite includes everyday interest‑free plans (Zip Pay), larger lines of credit (Zip Money/Zip Plus) and personal loan options, together with merchant tools and integrations to offer flexible checkout experiences. Zip operates across Australia, New Zealand, North America and Canada, emphasizing transparent pricing, an app‑driven user experience, and partnerships that help retailers drive sales.