Collections Counselor II

Banner Bank(1 month ago)

Spokane, WashingtonOnsiteFull TimeMedior$43,980 - $51,740Collections

About this role

The Collections Counselor II is responsible for collection and recovery activities on consumer and small business loans and credit cards. The role focuses on managing delinquent and charged-off accounts, handling bankruptcy-related matters, and recommending appropriate collection actions. This position also ensures accurate risk ratings, prepares collection reports, and maintains compliance with banking policies and relevant regulations. The counselor serves as a key point of contact for borrowers regarding collection activity and account resolution.

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Required Skills

Collections Management
Risk Rating Analysis
Repossession Coordination
Foreclosure Coordination
Bankruptcy Handling
Regulatory Compliance
Report Preparation
Account Monitoring
Customer Communication
Microsoft Office

+7 more

Qualifications

High School Diploma/G.E.D.

About Banner Bank

bannerbank.com

New Relic is a cloud-based observability platform that helps engineering and operations teams monitor, troubleshoot, and optimize applications and infrastructure by collecting metrics, traces, logs, and events. Its product suite includes application performance monitoring (APM), distributed tracing, infrastructure monitoring, log management, synthetic and real-user monitoring, and customizable dashboards and alerts. The platform emphasizes unified telemetry, broad integrations, and developer-friendly APIs to provide end-to-end visibility across cloud-native and microservices environments. Organizations use New Relic to reduce mean time to resolution, improve performance, and correlate telemetry for capacity planning and incident response.