Collections Counselor II

The Collections Counselor II is responsible for collection and recovery activities on consumer and small business loans and credit cards. The role focuses on managing delinquent and charged-off accounts, handling bankruptcy-related matters, and recommending appropriate collection actions. This position also ensures accurate risk ratings, prepares collection reports, and maintains compliance with banking policies and relevant regulations. The counselor serves as a key point of contact for borrowers regarding collection activity and account resolution.