Collections Operations Manager

The Collections Operations Manager at Félix leads the U.S. consumer-lending collections function, redesigning the operating model and developing data-driven repayment strategies to scale operations. This hands-on role involves owning end-to-end collections execution, implementing technology and compliance controls, and building a high-performing team to support a largely Spanish-speaking customer base. The position requires balancing portfolio performance with empathetic customer experience while collaborating with cross-functional stakeholders like Credit Risk, GRC, and Engineering.