Collections Senior Specialist

Valon Mortgage(1 month ago)

Phoenix, AZOnsiteFull TimeSenior$110,816 - $149,720 (estimated)Client Experience

About this role

The Collections Senior Specialist at Valon is responsible for debt collection and resolving homeowner issues efficiently. This role requires contacting homeowners regarding account status, performing skip-tracing, and establishing trust to negotiate payment arrangements, all while ensuring compliance with industry regulations. The Specialist will also document collection efforts, collaborate with various departments, mentor team members, and identify process improvements within a technology-driven mortgage servicing company.

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Required Skills

Collections Experience
Skip-Tracing
Customer Service
Loan Calculations
Google Suite
Zendesk
Salesforce
CRM Systems
Time Management
Process Improvement

+5 more

Qualifications

High School Diploma or equivalent
3+ years of collections experience
Previous skip-tracing experience
Comprehensive knowledge of industry regulations (e.g. FDCPA, FCRA, and TCPA)

About Valon Mortgage

valon.com

Valon Mortgage is a technology-driven provider of mortgage lending and servicing solutions, dedicated to simplifying the homeownership experience. The company offers a range of services including mortgage management, home loan applications, refinancing, and leveraging home equity. With a focus on innovative technology, Valon aims to empower homeowners by providing user-friendly tools and personalized financial options tailored to their needs. Their mission is to enhance the mortgage experience through efficient service and financial expertise, making homeownership more accessible and manageable.