Collections Senior Specialist

Valon Mortgage

3 months ago

Phoenix, AZ

Onsite

Full Time

Senior

0 applicants

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About this role

The Collections Senior Specialist at Valon is responsible for debt collection and resolving homeowner issues efficiently. This role requires contacting homeowners regarding account status, performing skip-tracing, and establishing trust to negotiate payment arrangements, all while ensuring compliance with industry regulations. The Specialist will also document collection efforts, collaborate with various departments, mentor team members, and identify process improvements within a technology-driven mortgage servicing company.

Skills

Qualifications

High School Diploma or equivalent3+ years of collections experiencePrevious skip-tracing experienceComprehensive knowledge of industry regulations (e.g. FDCPA, FCRA, and TCPA)

About Valon Mortgage

valon.com

Valon Mortgage is a technology-driven provider of mortgage lending and servicing solutions, dedicated to simplifying the homeownership experience. The company offers a range of services including mortgage management, home loan applications, refinancing, and leveraging home equity. With a focus on innovative technology, Valon aims to empower homeowners by providing user-friendly tools and personalized financial options tailored to their needs. Their mission is to enhance the mortgage experience through efficient service and financial expertise, making homeownership more accessible and manageable.