Collections Supervisor
PayJoy(29 days ago)
About this role
The Collections Supervisor at PayJoy oversees and optimizes the end-to-end collections process to protect portfolio health and company liquidity in Mexico. This role manages an internal team and external agencies, ensuring compliance with local regulations while driving effective strategies for early and late-stage delinquency. It is highly data-driven, requiring close monitoring of performance, experimentation on recovery strategies, and analytical reporting. The position collaborates extensively with cross-functional teams to refine processes and support PayJoy’s credit operations in emerging markets.
Required Skills
- Collections Management
- Team Leadership
- Customer Service
- Delinquency Management
- Digital Communication
- Data Handling
- Operational Execution
- Quality Assurance
- Coaching Skills
- Cross Functional Collaboration
+17 more
Qualifications
- Bachelor's Degree in Business Administration
- Bachelor's Degree in Finance
About PayJoy
payjoy.comPayJoy is a fintech focused on expanding credit access for underserved consumers in emerging markets — its tagline is “Finance for the next billion.” The company provides phone and small-cash loans with fast approvals, minimal documentation, and a no-late-fees pricing approach, often delivered via partnerships with merchants, carriers and lenders. PayJoy combines alternative data and device-based technology to make financing and Buy-Now-Pay-Later style products available to people who lack traditional credit histories. It operates in multiple countries across Latin America, Africa and Asia.