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Collections Team Leader at Capital on Tap - ApplyBlast

Collections Team Leader

Capital on Tap

4 days ago

4.0 on Glassdoor

Cardiff, Wales, United Kingdom

Hybrid

Full Time

Manager

0 applicants

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About this role

The Collections Team Leader leads and supports a team of up to 8 agents to deliver fair customer outcomes and excellent service in a multi-channel collections environment. The role involves coaching, developing, and motivating team members, managing performance and key metrics, and acting as an escalation point. The position requires ensuring compliance with regulatory frameworks and supporting vulnerable customers while driving efficiency across calls and digital channels.

Responsibilities

Lead and support a team of up to 8 agents to deliver fair customer outcomes
Coach and develop team members through regular 1-1s and team meetings
Ensure compliance with regulatory requirements including Consumer Duty and FCA guidance

Skills

About Capital on Tap

capitalontap.com

Headquarters

London, England, United Kingdom

Company Size

201-500 employees

Founded

2012

View Profile

Capital on Tap is a UK-based fintech that issues business credit cards designed for small and growing businesses. Its cards offer high credit limits (up to £250,000), uncapped 1% cashback, unlimited supplementary cards and no joining, annual, FX or ATM fees. Businesses can apply online for a fast decision (the site promotes instant decisions) and access tools to manage spending and improve cashflow. Headquartered in London, Capital on Tap targets SMEs that need flexible credit and straightforward rewards without hidden charges.