ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Complaints Team Leader at Zopa - ApplyBlast

Complaints Team Leader

Zopa

3 months ago

3.3 on Glassdoor

London, England, United Kingdom

Hybrid

Full Time

Manager

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The role leads operational delivery across Zopa's complaints function, balancing volume, quality, risk and team morale while acting as the escalation point for complex issues. It involves managing and developing a team of Complaints Team Leaders, ensuring compliance with regulatory standards, and using data-driven insights to drive continuous improvement.

Responsibilities

Lead operational delivery across the complaints function
Manage and develop Complaints Team Leaders
Use complaint data and root‑cause analysis to drive improvements

Skills

About Zopa

zopa.com

Headquarters

London, England, United Kingdom

Company Size

501-1000 employees

Founded

2005

View Profile

Zopa is a UK fintech and challenger bank that began as a peer‑to‑peer lender and has evolved into a full-service digital bank. It offers current accounts with cashback, savings products, personal loans, and credit cards — all managed through a simple, secure mobile app. Zopa emphasizes transparent pricing, competitive rates and customer‑friendly features. Founded in 2005, it’s regulated in the UK and customer deposits are protected by the FSCS.