Collections

This role involves analyzing and resolving delinquent or overdrawn accounts by interacting with members to determine the cause of the delinquency and establish a course of action to minimize financial loss. The position requires maintaining member records, processing payments, and managing escalations while adhering to credit union values and service standards. The ideal candidate will have strong interpersonal skills and experience in call center collections to handle high volumes of details and stressful member contacts effectively.