Concord Servicing
Concord is seeking a Commercial Customer Service Representative to provide exceptional customer and client support through inbound/outbound calls and ticket responses. The role involves handling payment processing, documentation management, account maintenance, and insurance tracking while ensuring compliance with company policies and regulatory requirements. This position requires strong communication skills, proficiency in Microsoft Office, and at least 3-5 years of experience in customer service or account management within the financial services industry.
Concord Servicing is a leading provider of credit administration servicing and software for specialty finance markets, connecting investors, originators, and borrowers across consumer and commercial asset classes. The company offers end-to-end credit administration including primary servicing, portfolio admin, capital markets administration (backup servicing, master servicing, collateral management, fund administration, and investor reporting), payment processing, collections, compliance, and reporting. Concord also develops and owns its technology platform — including ConcordLink, eVault, and Finley — to support clients across specialty markets such as automotive, residential solar, vacation ownership, fintech/BNPL, and commercial & equipment finance.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Concord Servicing.
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