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Commercial Customer Success Manager at GWI - ApplyBlast

Commercial Customer Success Manager

GWI

20 days ago

3.3 on Glassdoor

London, England, United Kingdom

Hybrid

Full Time

Manager

0 applicants

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About this role

The Commercial Customer Success Manager will manage a portfolio of approximately 40 Midmarket clients, acting as a trusted partner to drive real ROI, engagement, and strong renewal rates. This role involves overseeing the entire customer journey from onboarding to renewal, collaborating with Account Executives to identify growth opportunities, and utilizing data to mitigate risks and support client success. The position requires a client-facing professional with strong analytical skills to deliver training, manage account administration, and share customer feedback across internal teams.

Responsibilities

Own renewal process and retention outcomes across a portfolio of midmarket clients
Deliver onboarding and product training to drive usage, engagement, and expansion
Identify growth opportunities and collaborate with account executives to win new business

Skills

About GWI

gwi.com

Headquarters

London, England, United Kingdom

Company Size

501-1000 employees

Founded

2009

View Profile

GWI is a consumer insights platform that connects verified survey data from 2M+ annual interviews across 100+ markets directly into brands', agencies', and media owners' tools, workflows, and AI agents. Its platform — including Agent Spark, agentic API integrations, and MCP connections — enables marketing, research, sales, and strategy teams to get survey-backed answers about audiences in seconds. GWI also offers research services covering audience profiling, brand tracking, ad effectiveness, market segmentation, and concept testing.