Client Success Manager

Acres is seeking a Client Success Manager to own the end-to-end implementation and onboarding for Midmarket and Enterprise accounts, ensuring rapid time-to-value and high adoption. The role involves building multi-threaded relationships with key stakeholders, managing the renewal pipeline, and driving Net Revenue Retention through strategic account management. Additionally, the manager will act as a primary escalation point for critical issues, translate client feedback into product insights, and collaborate with marketing to develop client advocacy content.