Communications Operations Specialist

Concord Servicing(2 months ago)

MexicoOnsiteFull TimeMedior$74,688 - $100,706 (estimated)Client Experience - Ops

About this role

A Communications Operations Specialist in the Client Experience department supports communication strategies and operations within the financial services industry. The role involves ensuring effective communication channels and processes to enhance client experience.

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Required Skills

Communication
Operations
Financial Services
Client Engagement
Process Improvement

About Concord Servicing

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This is a white-label, secure customer account portal that lets clients access their accounts using an Account Number and Password, with options to register and recover passwords. The platform supports self-service and ongoing engagement through a feedback system and privacy resources. It integrates with enterprise customer-service tooling (notably Genesys) and employs modern UI elements like toasters and modal dialogs for a polished, interactive experience. The site also shows localization support and branding options, indicating a branded, privacy-conscious portal designed for businesses needing a customized client portal.

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