Community Services Technical Support Specialist

OpenGov(1 month ago)

RemoteFull TimeJunior$48,554 - $65,413 (estimated)Support Services

About this role

The Community Services Technical Support Specialist at OpenGov is responsible for providing omni-channel technical support to government clients, helping them effectively utilize OpenGov products. This entry-level role includes case management via Salesforce Service Cloud, troubleshooting technical issues, conducting software training, and contributing to knowledge base development. The Specialist will also leverage AI tools to enhance service efficiency and customer satisfaction. A technical background and strong problem-solving skills are essential for success in this fast-paced environment.

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Required Skills

Technical Support
Customer Support
Case Management
Problem Solving
Incident Triage
Technical Guidance
Software Training
Knowledge Base Contribution
Research Skills
SQL

+11 more

Qualifications

Technical degree (Computer Science degree preferred)

About OpenGov

opengov.com

OpenGov is a leading provider of modern government software designed to enhance transparency, efficiency, and accountability for local, state, and county governments. Its comprehensive platform includes solutions for budgeting, performance management, permitting, licensing, financial management, and tax revenue collection, all aimed at streamlining public service operations. With a focus on facilitating effective communication and collaboration between government entities and their constituents, OpenGov empowers agencies to utilize data-driven decision-making. The user-friendly interface and robust integration capabilities position OpenGov as an essential partner for governments striving to innovate and thrive in the digital age.