Community Support Specialist

The Community Support Specialist at Partiful will serve as the main point of contact for users, providing end-to-end support for inquiries and issues related to the event planning platform. This role involves troubleshooting, documenting bugs, and communicating user feedback to the product team while developing a deep understanding of the product to effectively assist users. The Specialist will also identify recurring issues, contribute to support documentation, and help build an AI-native support function to streamline operations. Strong communication, problem-solving skills, and tech-savviness are essential for success in this position.