Community Support Specialist

Partiful

2 months ago

New York, NY

Hybrid

Full Time

Junior

3 applicants

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About this role

The Community Support Specialist at Partiful will serve as the main point of contact for users, providing end-to-end support for inquiries and issues related to the event planning platform. This role involves troubleshooting, documenting bugs, and communicating user feedback to the product team while developing a deep understanding of the product to effectively assist users. The Specialist will also identify recurring issues, contribute to support documentation, and help build an AI-native support function to streamline operations. Strong communication, problem-solving skills, and tech-savviness are essential for success in this position.

Skills

About Partiful

partiful.com

Partiful is an innovative platform that enables users to create free online invitations with seamless RSVP tracking. Designed for event planning, it allows hosts to invite guests across various platforms and offers a suite of engaging features including text blasts, automatic reminders, and the ability to share photos and comments. Partiful combines ease of use with fun, making event organization a breeze for both hosts and attendees.