Complaint Investigation Associate FTC 6 months

The Complaints Investigation Associate conducts independent investigations into escalated policyholder complaints for Lloyd's, ensuring fair and evidence-based outcomes in compliance with UK and international regulations. This role operates within the Market Oversight & Delivery team, requiring collaboration with managing agents to resolve disputes and issue compliant regulatory responses. As a six-month fixed-term contract position, the associate manages caseloads, negotiates resolutions, and contributes to improving complaint handling processes.