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Senior Customer Relations Officer at AIG - ApplyBlast

Senior Customer Relations Officer

AIG

21 days ago

4.0 on Glassdoor

Croydon, England, United Kingdom

Onsite

Full Time

Senior

0 applicants

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About this role

AIG is seeking an experienced Senior Customer Relations Officer to investigate and resolve complex, sensitive, and escalated complaints across its UK business. The role focuses on delivering fair and timely customer outcomes, providing technical oversight, and supporting engagement with the Financial Ombudsman Service. This position utilizes complaint insight to address root causes and prevent future issues.

Responsibilities

Manage complex and escalated complaints from receipt through to closure
Investigate complaints impartially and determine proportionate remedial action
Provide quality assurance and approval of complex complaint responses

Skills

About AIG

aig.com

Headquarters

New York, New York, United States

Company Size

10001+ employees

Founded

1919

View Profile

American International Group, Inc. (AIG) is a leading global insurance organization that offers a wide range of insurance and financial services across more than 190 countries and jurisdictions. Established in 1919, AIG specializes in property and casualty insurance, as well as life insurance and retirement solutions. The company is recognized for its innovation and commitment to customer service, consistently receiving awards for diversity and inclusion in the workplace. With a strong focus on risk management, AIG partners with clients to protect their assets and pursue growth opportunities.