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© All Rights Reserved. ApplyBlast.com
Oracle
The Complaint Resolution & SLA Governance Manager at Mukto Pay leads end-to-end complaint management and governs service-level agreements to ensure timely resolution of customer, merchant, and partner issues. The role involves managing payment-related disputes, ensuring regulatory compliance with Bangladesh Bank directives, and driving service improvements through root-cause analysis. This position requires coordinating cross-functional teams and external partners to enhance customer experience and maintain high service quality standards.
Oracle Corporation is a multinational technology company that builds enterprise software, cloud infrastructure, and engineered systems for large organizations. Best known for the Oracle Database, the company also offers a broad portfolio of enterprise applications (ERP, HCM, CX), analytics, middleware, Java, and hardware, plus Oracle Cloud Infrastructure (OCI) with SaaS, PaaS, and IaaS services. Oracle supports customers through consulting, managed services, and global technical support to migrate and modernize mission‑critical systems. Enterprises choose Oracle for its integrated stack, scalable performance, and enterprise‑grade security and reliability.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Oracle.
Oracle didn’t post a salary, so this is our estimate from similar listings.
3% above the average for this role