About this role
The Complaint Analyst at Fiserv supports and improves complaint handling operations across consumer and merchant business lines. The role combines day-to-day operational execution with analytical insight to investigate issues, identify trends, and influence service quality and client satisfaction. The analyst also contributes to training, documentation, and cross-functional resolution efforts.
Required Skills
- Complaint Resolution
- Data Analysis
- Reporting
- Training Delivery
- Knowledge Management
- Client Liaison
- Case Investigation
- SLA Compliance
- Microsoft Excel
Qualifications
- Bachelor's Degree in Business, Finance, or Communications
- Equivalent Combination of Education and Related Experience
About Fiserv
fiserv.comFiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
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